Product: Premier Pools And Spas Swimming Pool Installation Clear all filters (10 of 10 reviews match)
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Steve High and David Nail kept lying to me about workers going to show up and work going to get done.When a screen subcontractor told me that they had no credit with any subs as far as he knew, I figured that they had no cash and weren't going to finish my pool. So I...
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Anonymous
Anonymous

I paid by credit card and was able to get most of my money back from PPAS by disputing the charges. Challenger was actually cheaper to finish the job at that point, so I was o...

Anonymous
JDC

Did you take a loss with PPAS when you fired them and hired Challenger? Or were you able to get any of your prepaid draws refunded? We are in a similar situation and have be...

Product
Premier Pools And Spas Swimming Pool Installation
#1135831
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Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
Premier Pools And Spas - WARNING. Be careful to use the services of this company!
I was offered a price of $38,800 for my pool construction.Here are the problems I had during my yearlong nightmare: - Deadlines were missed - They started building, then didn't do anything for weeks. Construction was delayed several weeks. - One year (!) after they...
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Anonymous
Customer

Is this the Gulfport location

Anonymous
Anonymous

Sounds familiar

1.4
Product
Premier Pools And Spas Swimming Pool Installation
I didn't like
  • Customer service and pool construction
#1043959
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I came across these reviews some months back when we were interviewing to have our pool built and I after careful consideration selected Premier Pools and Spas of Austin. I am happy to review that I had a wonderful experience with my pool build. Steve and Crystal truly...
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Anonymous
Anonymous

You must be one of the few lucky ones. I have heard of nothing but horrible behavior from the Hendersons.

5.0
Product
Premier Pools And Spas Swimming Pool Installation
#971393
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Don't ever use premier pool in Tampa.We were warned about them and we are being lied to at this point. We are 16 weeks into an 8 week project and have a lot of money invested. We call and call and call because they can't get anyone to work and make weekly promises and...
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Anonymous
Angela

Don't be fooled by this company. They may act professional but thats all it is.....an act. They are pathetic in the way they do business and they have not completed our pool...

Anonymous
Anonymous

We have been dealing with the same problems since Oct when construction began. They still have to fix pavers that are done wrong. Plumb salt water chlorinator, finish drain co...

1.0
Product
Premier Pools And Spas Swimming Pool Installation
I didn't like
  • Non completion
  • Customer service responsiveness
  • Lack of communication
#920506
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I have just learned, via a professional appraiser for pools, that Premier Pools and Spas in Tampa DID NOT USE the real Pebble Tech product that they promised in my contract. As a results, my pool water has a very dingy green tint to it. I have requested that Premier...
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Anonymous
Elva

you can escalate your concerns by emailing complaints@ppas.com which goes directly to Premier Franchise Management.

Product
Premier Pools And Spas Swimming Pool Installation
#914030
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Premier Pools And Spas Swimming Pool Installation Review

They collect money ahead of any phase, and you are at their mercy. I was the lucky one, they finished mine in just under 6 months. I heard they could take up to a year to complete. Poor work, my pool tile is falling off now, cracked concret. Save your money and lots of headache!! I'll add photos soon
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Premier Pools And Spas Swimming Pool Installation
#883556
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They have recently obtained a license to build pool in Florida, but after my experience, their license should be pulled and they should be barred from Florida. I contracted with them in January 2016 and my pool is till not done, will not pass safety inspections, the...
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Anonymous
Anonymous

Anonymous must be employed by Premier or an owner

Anonymous
Elva

Worst nightmare, I'm going with lawyers now.... 14 months.... that is enough but you can escalate your concerns by emailing complaints@ppas.com which goes directly to Premier ...

Product
Premier Pools And Spas Swimming Pool Installation
#883447
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Please find the following information for your use in working with Premier Pools and Spas. I contacted premier Pools and spas, in the last few weeks of Feb., regarding a quote for a Pool, Spa and Decking at my home in Houston, Texas. I met with one of their...
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1.3
Product
Premier Pools And Spas Swimming Pool Installation
I liked
  • Unethitical business
I didn't like
  • Wasted my time
  • Unethical business
  • Pressured contract closure
#869408
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Donald Boucher collected over 90% of payment and our pool /backyard is only 60% complete.Corporate won't help. Donald has scammed numerous people from Modesto area to Redwood City, Santa Clara County, and Santa Cruz. How many more people will fall victim to this...
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1.0
Product
Premier Pools And Spas Swimming Pool Installation
I didn't like
  • Delivery delay
#865265
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I purchased a pool from Dallas Office of Premier Pools and Spas and am not a happy customer. I had issues of Bad Designs, Poor Communications, and additional costs during installation. The Pool has been partially completed for 2 months now and all final payments have...
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1.7
Product
Premier Pools And Spas Swimming Pool Installation
I liked
  • Proposed value of product
I didn't like
  • That there was cost overuns
  • No response from warranty
#844952
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